Privacy Policy
Effective Date: 01/07/2025
At Carbide Tools Ltd, we respect your privacy and are committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020 and internationally accepted data protection practices. This Privacy Policy outlines how we collect, use, disclose, store, and protect your information when you interact with us online or offline, including through our website at https://carbidetools.nz, over the phone, or in person.
When you browse our website, place an order, create an account, or contact us directly, we may collect personal details including your name, phone number, email address, company name, billing and shipping address, payment details, order history, and login credentials. We also automatically collect technical data such as your IP address, browser type, device identifiers, and usage information through cookies and analytics tools to help us improve the user experience and site functionality.
We collect this information to process transactions, deliver products and services, maintain accurate records, communicate with you about your orders, provide customer support, and send marketing or promotional materials if you’ve opted in.
Information collected may also be used for fraud detection, business analytics, and compliance with our legal obligations. We only collect information that is necessary for the purpose of our business operations and to provide you with a quality experience.
To operate effectively, we may share your information with third-party service providers we trust. These include payment processors like Stripe and Windcave, accounting platforms such as Xero, our eCommerce and website systems like WooCommerce and WordPress, email marketing tools like Mailchimp, logistics and courier partners for delivery services, and analytics platforms like Google Analytics. These providers are only given access to the information they need to perform specific services on our behalf and are required to handle that data securely and in compliance with privacy laws.
Some of these third-party providers may store or process data overseas. When this occurs, we ensure that the provider adheres to appropriate standards of data security and privacy in line with New Zealand’s legal requirements. We retain your personal data for as long as needed to fulfil the purposes it was collected for, including any legal, accounting, warranty, or reporting requirements. When it’s no longer required, we securely delete or anonymise the information.
Our website uses cookies and similar technologies to improve your experience, remember your preferences, and analyse how our website is used. You can choose to disable cookies via your browser settings, though this may affect some functionality.
You are entitled to access the personal information we hold about you, request corrections if it is inaccurate, or ask us to remove it where applicable. You can also unsubscribe from our email communications at any time using the link provided in any marketing message.
If you have any questions or concerns about how your data is being used, please contact us directly. If you feel that your rights under the Privacy Act 2020 have been breached, you can make a formal complaint to the Office of the Privacy Commissioner at www.privacy.org.nz
To contact us about this policy, please reach out to Carbide Tools Ltd at info@carbidetools.co.nz or +64 9 9475937.